SUNRISE Alora Aqua Park

Nice for family

Now we are home and safe I feel I can give a true review of this hotel. I took photos as I could scarcely believe what I was seeing. The hotel has a large Egyptian clientele. Not really welcoming for Europeans so don’t understand why they take our money. The rooms are filthy and everything is either worn or broken. The bathroom was absolutely vile. Everything was broken and stained. Dripping pipes that made the floor constantly wet. The balcony had 2 chairs, both of which were broken so could not be sat on. The cupboard holding the fridge was broken and so was the bathroom door. The plaster was coming off the wall due to damp. But the absolute worse thing was the food. Every day at 3.30pm large containers of cooked chickens were brought out and left, wrapped in cling film, in 32degree heat until the barbecue started at 7.30 pm.in the dining room the staple offer of the day was bird beak casserole. The containers were dirty and the worktops were not cleaned. There were no napkins at the tables. Lots of people complained that there was no food suitable for children so they brought in bananas but these had to be booked individually for each child ( I am telling the truth). We were given notice to quit after 2 days as our travel company Hervezde had not paid for our rooms. The rep Rezy was no help. He was charming when he wanted us to use him as a taxi or buy trips but when we needed help he was unable to be contacted. The reception staff were surly and rude and would ignore me to speak over my head with someone speaking Arabic. We are in the process of sueing our holiday company Jetliner for a full refund plus compensation. This was not the hotel that was sold to us apparently everyone there had a change of hotel.

This hotel is not safe for women. While some staff were lovely and professional, one man’s behaviour was completely unacceptable and ruined the entire trip. He approached me with unsolicited comments about weight loss meds, implying I should take them. Then he tried to get our numbers, pressured us to go to his club, and made inappropriate sexual gestures — all while we were clearly uncomfortable. When we didn’t respond, he kept telling us to “just smile.” This wasn’t awkward. It was predatory, creepy, and harassing. Waiting on response from hotel. I booked this through EasyJet Holidays expecting a professional, respectful experience. Instead, I was made to feel ashamed, vulnerable, and disgusted. Until they deal with behaviour like this properly, no woman should stay here.